ZenBriefr Documentation

Knowledge base for setup, workflows, attachments & OCR, security, and more.

Zendesk App Framework v2 Hosted App AI Summaries OCR & Previews

Security & Privacy

  • Proxy URLs: Attachments use secure displayUrl from the backend.
  • Ephemeral OCR: OCR text lives in memory only and is cleared automatically.
  • Minimal Retention: We avoid persisting ticket data beyond what’s needed to fulfill requests.
  • DPA & Brief: Need a formal security brief or DPA? Contact us.