What counts toward my monthly limit?
Your monthly limit includes AI-powered summaries and reply drafts. Each summary or reply draft you generate counts as one toward your limit. OCR text extraction is unlimited and doesn't count.
Are there user limits on any plan?
No! All plans include unlimited users. You can add as many team members as you want without additional charges. You only pay for the number of summaries generated each month, not the number of people using ZenBriefr.
How does usage-based pricing work?
You pay for the number of AI summaries generated each month. Each ticket summary counts as one usage. OCR processing of screenshots and attachments is unlimited and free. You can track your usage in real-time through your analytics dashboard.
What happens if I exceed my plan limit?
We'll never cut you off mid-month. When you approach your limit (80%), we'll send a friendly notification. If you go over, we'll continue processing and reach out to help you upgrade to a plan that better fits your needs.
Is OCR included in my summary count?
No! OCR processing is completely unlimited on all plans. Extract text from as many screenshots, invoices, and documents as you need - it doesn't count toward your summary limit.
Can I change plans anytime?
Absolutely. Upgrade or downgrade anytime. Changes take effect immediately, and billing adjusts automatically with prorated charges. No penalties or long-term contracts.
How does the free trial work?
Start with 7 days of full access to any plan tier. No credit card required during trial. Experience unlimited AI summaries and OCR before you commit to a paid plan.
Is my data secure with usage tracking?
Yes. We use zero-storage architecture - no ticket data is stored. We only track anonymized usage counts (number of summaries generated). Your customer data never leaves our secure processing pipeline.
What about annual discounts?
Annual plans save 20% compared to monthly billing. Pay upfront for the year and get over two months free. Plus, lock in your rate - no price increases during your annual term.
What if my usage is unpredictable?
Our analytics dashboard shows real-time usage, so you always know where you stand. We recommend starting with a plan that covers your average month, and we'll never penalize you for occasional spikes. Enterprise plans offer unlimited usage for complete predictability.