Are there really no per-agent fees?
Correct! $149/month covers unlimited users. Add 2 agents or 20 agents - your price stays exactly the same. Most Zendesk tools charge $25-50 per agent, making ZenBriefr much more affordable as your team grows.
What's included in the $149/month?
Everything: AI ticket summaries (4 modes), AI reply drafts (4 tones, 9 languages), sentiment detection, sensitive word alerts, requester history, similar ticket search, smart field actions, translation, instant file viewing, OCR (200 scans/month), smart link detection, bulk ZIP downloads, and complete privacy protection. No hidden fees or feature tiers.
Is there a usage limit on any features?
AI summaries, reply drafts, translation, sentiment detection, sensitive word alerts, requester history, similar ticket search, smart actions, file viewing, link detection, and ZIP downloads are all unlimited. OCR text extraction is included at 200 scans/month — enough for any normal support team. Need more? Contact us and we'll work something out.
How does this compare to per-agent tools?
Most Zendesk productivity tools charge $25-50 per agent per month. For a 10-agent team, that's $250-500/month. With ZenBriefr, the same team pays just $149/month - saving 60-80% while getting more features.
Can I add and remove team members freely?
Yes! Since there are no per-agent fees, you can add or remove team members anytime without affecting your bill. Onboard new agents, handle seasonal staff changes, or restructure teams without worrying about licensing costs.
How does the free trial work?
Start with 14 days of full access to all features. Cancel anytime during or after the trial. Experience AI summaries, reply drafts, sentiment detection, translation, file viewing, OCR, and everything else before you commit to a paid plan.
Is my data secure?
Yes. We use zero-storage architecture - no ticket data is stored on our servers. Your customer data never leaves our secure processing pipeline.
Can I cancel anytime?
Absolutely. No contracts, no penalties. Cancel anytime and your access continues until the end of your current billing period.
What if I need enterprise features?
For teams with 50+ agents or special requirements (SSO, custom SLAs, dedicated support), we offer custom Enterprise plans. Contact our sales team for pricing and features tailored to your organization.