Are there really no per-agent fees?
Correct! $99/month covers unlimited users. Add 2 agents or 20 agents - your price stays exactly the same. Most Zendesk tools charge $25-50 per agent, making ZenBriefr much more affordable as your team grows.
What's included in the $99/month?
Everything: instant file viewing, unlimited OCR text extraction, Polish Drafts with 4 AI tones, smart link detection, bulk ZIP downloads, email support, and complete privacy protection. No hidden fees or feature upgrades needed.
Is there a usage limit on any features?
No usage limits! View unlimited files, extract unlimited text with OCR, polish unlimited replies, and download unlimited ZIP files. Polish Drafts may have reasonable fair-use limits to prevent abuse, but normal team usage is completely unrestricted.
How does this compare to per-agent tools?
Most Zendesk productivity tools charge $25-50 per agent per month. For a 10-agent team, that's $250-500/month. With ZenBriefr, the same team pays just $99/month - saving 60-80% while getting more features.
Can I add and remove team members freely?
Yes! Since there are no per-agent fees, you can add or remove team members anytime without affecting your bill. Onboard new agents, handle seasonal staff changes, or restructure teams without worrying about licensing costs.
How does the free trial work?
Start with 14 days of full access to all features. No credit card required during trial. Experience unlimited file viewing, OCR, Polish Drafts, and link detection before you commit to a paid plan.
Is my data secure?
Yes. We use zero-storage architecture - no ticket data is stored on our servers. Your customer data never leaves our secure processing pipeline.
Can I cancel anytime?
Absolutely. No contracts, no penalties. Cancel anytime and your access continues until the end of your current billing period.
What if I need enterprise features?
For teams with 50+ agents or special requirements (SSO, custom SLAs, dedicated support), we offer custom Enterprise plans. Contact our sales team for pricing and features tailored to your organization.