ZenBriefr Documentation

Knowledge base for setup, workflows, attachments & OCR, security, and more.

Zendesk App Framework v2 Hosted App AI Summaries OCR & Previews

Release Notes

Public highlights. For detailed change logs or self‑hosted builds, reach out to support.

  • Aug 2025 — Docs hub launched; viewer polish; minor accessibility fixes.
  • Jul 2025 — Attachment proxy hardening; internal‑note preference for inserts; OCR caching guardrails.
  • Jun 2025 — New Summary modes (Handoff, Management Report); PDF and text/HTML inline previews.