ZenBriefr Documentation

Knowledge base for setup, workflows, attachments & OCR, security, and more.

Zendesk App Framework v2 Hosted App AI Summaries OCR & Previews

Attachments & OCR

Key idea: Attachments are shown via proxied URLs; OCR results are session‑only (memory) and auto‑cleared.

Supported previews

  • Images (PNG/JPG/GIF/SVG/WebP): zoom + pan; OCR on demand
  • PDF: inline preview
  • Text/HTML: inline preview
  • Audio/Video: inline playback
  • Unsupported: graceful fallback + download

OCR behavior

  • Results cached in memory for the session only (typical cap: ~30 minutes, ~50 entries).
  • No localStorage/disk writes for OCR text by default.
  • “Visual Evidence” can be appended to summaries when useful.