Your team writes in English. Your customers write in German, French, Italian and Spanish. ZenBriefr summarizes each ticket in your agent's language and translates their reply into the customer's, right in the Zendesk composer. Any agent can handle any replacement, refund or warranty request, whatever language it arrives in.
A charger stopped working. An order arrived damaged. Someone wants a return label. The fix is usually simple. Reading the request and writing back in the right language is the slow part.
Write your reply in the Zendesk composer, click Translate, and it is replaced with the customer's language. No copying into a separate tool, no switching tabs.
ZenBriefr summarizes the ticket in your agent's language. A long back-and-forth in German becomes a few lines of English, with the order details and where things stand.
When a customer follows up angry or threatens a bad review, ZenBriefr tags the ticket and puts it in a Zendesk view, in any language, so it gets picked up before it gets worse.
Customers send pictures of serial numbers, order confirmations and damaged boxes. ZenBriefr pulls the text out of images and PDFs so you can copy it straight into the ticket.
At one consumer electronics brand on ZenBriefr, several agents translate between 30 and 65 replies every working day, mostly into German, French and Italian. It is the feature their team reaches for most.
ZenBriefr is a Zendesk Marketplace app. It works on your current Zendesk plan, with no AI add-on or Suite upgrade.
The sidebar appears next to the ticket. Summaries, translation and file text are all there, for every agent on the team.
Write the way you always do and click Translate before you send. Your agents never need to speak the customer's language.
48 languages. Ticket summaries are written in the agent's language, and replies are translated into the customer's.
No. Agents can write in whatever language they are most comfortable in and translate into the customer's. You can also run Polish first to tidy up the reply, then translate, in one click.
$149 a month for the whole team. Unlimited agents, every feature included, and a 14-day free trial. See pricing.
No. Your views, triggers, macros and routing stay as they are. ZenBriefr sits in the ticket sidebar and helps the agent working the ticket.
Our multilingual Zendesk support guide covers the options, including Zendesk's own.
Install ZenBriefr from the Zendesk Marketplace and run it free for 14 days. No credit card, unlimited agents.