AI-Powered Support Intelligence

Transform Your Zendesk Into An AI-Powered Command Center

Stop wasting 5+ minutes per ticket on manual review and file downloads. Get instant AI summaries, one-click file viewing, and complete context analysis with transparent flat-rate pricing.

Start Free Trial → View Pricing
🎯 Key Features
Complete Context Analysis
NEW
Smart File Viewer
POPULAR
Proportional Summaries
SMART
Zero-Storage Privacy
SECURE
Proven Results

Trusted by Support Teams

Real improvements from teams using ZenBriefr daily

5 min → 30s
Ticket Review Time
Zero
Data Storage
1-Click
File Viewing
Complete
Context Analysis
See It In Action

Clean, Focused Interface

Generate comprehensive AI summaries with a single click

ZenBriefr interface showing summary generation
One-click summary generation
⚡

Stop the 5-minute ticket review cycle

Transform time-consuming manual analysis into instant AI insights

🎯

Works with your existing workflow

Seamlessly integrates into Zendesk without changing your process

🧠

Intelligent context understanding

AI identifies key issues, products, and resolution paths

📏

Right-sized summaries

Summary length scales with ticket complexity - no information overload

🕰

Complete context analysis

Includes internal team discussions and escalations for full resolution picture

Simple Process

How It Works

Three steps to transform your support workflow

1

Open Any Ticket

ZenBriefr appears in your ticket sidebar, ready to analyze

2

Click Generate Summary

AI analyzes complete ticket context - customer exchanges, agent notes, and team discussions - in seconds

3

Get Instant Clarity

Structured summaries with key issues, products, and next steps

Smart Processing

See What Agents See

Automatically extract text from error screenshots, documents, and images

Smart attachment processing with OCR text detection
✓

Instant File Viewing

Preview attachments in a modal overlay without downloads or new tabs - just click and view

✓

Automatic Text Detection

OCR instantly extracts text from error messages, screenshots, and documents

✓

Smart Categorization

Intelligently groups and labels attachments by type and content

✓

One-Click Text Insertion

Insert extracted text directly into ticket responses with a single click

Intelligent Analysis

Right-Sized Summaries

No summary bloat. Simple tickets get concise overviews, complex ones get detailed analysis.

Simple Ticket

Password Reset

Customer: "Can't log into my account"

Agent: "Try the reset link I sent"

Customer: "That worked, thanks!"

AI Summary

  • Login issue resolved via password reset
  • Status: Closed

Moderate Ticket

Feature Question

Customer: "How do I set up automated emails?"

Agent: "Here are the steps..." [5 exchanges]

AI Summary

  • Feature: Email automation setup
  • Customer Goal: Schedule daily reports
  • Solution: Configured automation rules
  • Status: Resolved, customer testing

Complex Ticket

Integration Issue

Customer: "Salesforce sync failing..." [15 exchanges]

Multiple screenshots, logs, troubleshooting attempts

AI Summary

  • Integration: Salesforce API sync failures
  • Root Cause: Rate limiting + outdated webhook
  • Troubleshooting: Cache cleared, tokens updated
  • Resolution: Webhook updated, retry logic added
  • Follow-up: 48hr monitoring scheduled
  • Customer Impact: Critical business process
🎯

Perfect Information Density

Get exactly the right amount of context - no more, no less

⚡

End the Context-Switching Nightmare

Simple issues don't get buried in unnecessary analysis, complex ones get the depth they need

📊

Comprehensive Context Analysis

Unlike basic tools that only read customer messages, ZenBriefr analyzes the complete picture including team collaboration

Workflow Optimization

Never Leave Your Workflow

Preview any file instantly without downloads, new tabs, or context switching

❌ Traditional Workflow

  • Download attachment
  • Open in external app
  • Switch between windows
  • Lose context in Zendesk
  • Delete files manually
~2-3 minutes per file

✅ ZenBriefr Workflow

  • Click to view instantly
  • Modal overlay opens in place
  • Stay in Zendesk context
  • Zoom and navigate easily
  • No file management needed
~5 seconds per file

Built for Support Teams

⚡
Instant Preview

Click any attachment for immediate viewing

🔍
Zoom & Navigate

Pan, zoom, and navigate large images or documents

📱
Universal Format Support

Images, PDFs, documents - all in one viewer

🎯
Context Preservation

Never lose your place in the ticket conversation

error-screenshot.png ×
File Preview
100%

Modal file viewer - No downloads, no new tabs, no context switching

Fair Pricing

No Per-Agent Penalties

While competitors charge per-agent, we charge flat rates based on team size

$49
Micro Teams (1-3 agents)
$99
Small Teams (4-10 agents)
$199
Growing Teams (11-25 agents)
Custom
Enterprise (26+ agents)

How Much Time Is Your Team Really Losing?

5 min per ticket review
×
50 tickets per day
=
4+ hours of manual work daily

That's 20+ hours per week your agents could spend actually helping customers instead of parsing tickets and downloading files.

Ready to Start?

Try ZenBriefr Free for 7 Days

No credit card required. Full access to all features. Connect to Zendesk in under 60 seconds.

✓ Complete feature access
✓ No setup fees or commitments
✓ Install in under 60 seconds
✓ Cancel anytime
Start Free Trial →

Join support teams already using ZenBriefr

Need enterprise features or have 25+ agents? Contact our sales team