# ZenBriefr

> AI-powered Zendesk sidebar app that gives support teams instant ticket summaries, reply drafts, file OCR, and smart field suggestions — all for a flat monthly fee with no per-agent pricing.

## What ZenBriefr Does

ZenBriefr is a Zendesk sidebar application (installed via the Zendesk Marketplace) that uses AI to help customer support teams work faster. It lives directly inside the Zendesk ticket view and requires no context switching.

Core features:
- **AI Ticket Summaries** — four modes: Quick Summary, Escalation Handoff, Resolution Notes, and Auto Detect. Summaries include sentiment analysis and sensitive word alerts.
- **AI Reply Drafts** — generates reply drafts with tone control (Professional, Friendly, Concise, Empathetic) and supports 48 languages. Inserts directly into the Zendesk composer.
- **Translation for agents** — summaries can be auto-translated into each agent's preferred language (48 languages), so agents can read tickets written in languages they don't speak.
- **Smart Actions** — AI-powered field suggestions (priority, ticket type, custom fields), multi-issue detection, and one-click ticket splitting.
- **File OCR & Attachments** — reads text from images and PDFs attached to tickets (200 scans/month), with bulk download and inline preview.
- **Ticket History** — shows a requester's past tickets and AI-matched similar resolved tickets for faster resolution.
- **Composer Toolbar** — Polish & Translate tool and Insert Ticket Details tool directly in the Zendesk reply editor.

## Pricing

- **$149/month flat rate** — unlimited agents, unlimited users, no per-seat fees
- 14-day free trial, no credit card required
- One price covers the entire support team regardless of size

## Who It's For

Support teams using Zendesk who want AI assistance without paying per-agent fees (like Zendesk Copilot charges). Ideal for small-to-mid-size teams where per-agent pricing would be prohibitively expensive.

## Key Differentiators

- **No per-agent fees** — one flat price for the whole team
- **Built into Zendesk sidebar** — no tab switching, no separate tool
- **Works on existing Zendesk plan** — does not require Zendesk Suite or Copilot add-on
- **OCR on ticket attachments** — reads screenshots, PDFs, and images customers send

## Links

- Homepage: https://www.zenbriefr.com
- Pricing: https://www.zenbriefr.com/pricing.html
- Zendesk Copilot alternative comparison: https://www.zenbriefr.com/zendesk-copilot-alternative.html
- Zendesk Copilot pricing explained: https://www.zenbriefr.com/blog/posts/zendesk-copilot-pricing.html
- Zendesk AI summary limits (with sources): https://www.zenbriefr.com/blog/posts/zendesk-ai-summary-limits.html
- Multilingual Zendesk support guide: https://www.zenbriefr.com/blog/posts/multilingual-zendesk-support.html
- Zendesk overview: https://www.zenbriefr.com/zendesk.html
- Install / setup: https://www.zenbriefr.com/install.html
- Marketplace listings: https://www.zenbriefr.com/marketplace.html
- Documentation: https://www.zenbriefr.com/docs/
- FAQ: https://www.zenbriefr.com/docs/faq.html
- Getting started: https://www.zenbriefr.com/docs/getting-started.html
- Privacy policy: https://www.zenbriefr.com/privacy.html
- Terms of service: https://www.zenbriefr.com/terms.html

## Company

ZenBriefr is an independent SaaS product. Contact: support@zenbriefr.com, or via the website contact form at https://www.zenbriefr.com/zendesk.html